WARRANTY POLICY

All products purchased from ORORO official and authorized retailers come with a hassle-free warranty. The warranty periods may differ from product categories and purchase channels. You can refer to the warranty period below. 

 

Warranty Terms

All products purchased from ORORO official and authorized retailers come with a hassle-free warranty. The warranty periods may differ from product categories and purchase channels. You can refer to the warranty period below.

ITEMS Warranty Coverage Warranty Period
HEATED APPAREL Heating Elements 
(Of Orders Placed after 10/01/2019)
36 Months
Heating Elements 
(Of Orders Placed before 10/01/2019)
12 Months
Battery & Charger 12 Months
HEATED SOCKS     Heating Elements 12 Months
Battery & Charger 12 Months
OUTLET ITEMS Heating Elements 6 Months
Battery & Charger 6 Months

Damages Not Covered Under Warranty

  • Wear & tear of the garment, such as fabric, zippers and other accessories 
  • Damage from outside sources (including, but not limited to:flood, accidental fire or theft)
  • Damage from misuse of products (including, but not limited to: falls, water, unauthorized service or negligence)
  • Purchases from unauthorized resellers

Warranties on all replacements follow the same warranty timeframe of the original defective item.

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