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Returns & Exchanges

Return Policy

  • Outlet items, final sale items, stickers, coaster, tote bag and free gifts items are not eligible for returns or exchanges. 
  • Items must be BRAND NEW and UNWORN with tags to be eligible for return or exchange within 30 days of delivery.
  • We reserve the right to inspect and reject any return if items are not in original condition (BRAND NEW and UNWORN with tags).
  • Shipping fee is not refundable.
  • If you want to upgrade the battery of the exchange items from B19G standard battery to Mini 5K battery, a $10 upgrade fee for each battery will be charged to make up the price difference.
  • Only items purchased from ororowear.com are eligible for return or exchange through our Return Center. You may reach out to your original vendor if your purchases are from other channels.

How to Return

U.S. Returns:

    • Submit a return request through our Return Center within 30 days of delivery.
    • Enter your order number and email address to start.
    • Follow the instructions and select the items you want to return.
    • Once your request is approved, we will send you a confirmation email with shipping guidelines and a prepaid shipping label.
      *Please be noted that every order is eligible for ONE prepaid shipping label only. If you submit the return request twice or more, or your order is outside the said 30 days window, the shipping cost incurred for returning item(s) to us for an exchange or a refund are covered by you.

       

      Returns Outside the U.S.:

      • Contact our customer service at support@ororowear.com with your order number and the items you want to return.
      • Once your request is approved, we will send you a confirmation email with an RMA form.
      • Please print out the RMA form and put it with your return package.
      • Once the returned package is received by our warehouse, we will proceed with the refund or exchange for you.

      *Customers outside of the United States are responsible for the return shipping cost. You are expected to return the products to the specified warehouse in corresponding country at your expense.

      To apply for return or exchange, you could contact us directly by e-mail at support@ororowear.com.

       

      • Submit Request
      • Print Shipping Label
      • Wrap Your Item
      • Drop It Off

       

       

       

      *Original shipping fees and insurance are non-refundable.

      *Exchanges/Returns not valid for Final Sale, Open-Box, Bulk Order, or Outlet item orders.

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