Shipping Info
COVID-19 Update
We are currently anticipating shipping delays with handling time taking up to 7 days due to COVID-19. Please know we are monitoring the situation closely and working hard to ship your orders as soon as we can. Thank you for your patience during this difficult time.
CLICK HERE to track your order status. Feel free to contact us at support@ororowear.com if you need any help.
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Shipping
At OROROwear, we pride ourselves on our speed and focus. We aim to get your items delivered as quickly as possible. Most orders will be processed within 24 to 48 hours - excluding weekends and holidays.
Please note, we have multiple distribution centers around the world, so your orders could be shipped from the United States, Canada, the United Kingdom, Germany or China.
Please refer to the table below for an estimate of shipping costs and delivery times.
| Country | Order Value | ORDER METHOD | SHIPPING CHARGE (USD) |
DELIVERY TIME (Please allow up to 3 days for processing & handling) |
|
United States (Contiguous) |
Over $100 | Ground Shipping | $0 |
5-7 Business Days |
| Apparel under $100 | Ground Shipping | $10 | 5-7 Business Days | |
| Battery& Charger under $100 | Ground Shipping | $10 | 5-7 Business Days | |
| All | Express Shipping | $25 | 3-7 Business Days | |
| All |
UPS 3 Day Select®
|
Automatically Calculated | 3 Business Days | |
| All |
UPS 2nd Day Air®
|
Automatically Calculated | 2 Business Days | |
| Non-contiguous States | All | Standard Shipping | $25 | 7-10 Business Days |
| Outside of the United States | All | Standard Shipping (Duty included) | $25 | 7-10 Business Days |
| *Outlet, Pre-Orders & Clearance Items |
Shipping services and shipping charge may vary. |
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Tax & Import Duties
Sales tax is not included in the price stated on our website.
If you order from outside of the United States, we cover any customs and import duties on orders up to $2,500. If you happen to be asked to pay any customs or import duties, please contact our Customer Care team here with proof of payment and we will refund charges when applicable. In certain cases, orders exceeding US$800 may be subject to customs clearance which may cause a delay in shipping.
Orders placed from outside the United States may be subject to customs and import duties.
*Please contact us if you plan on making an order exceeding $2,500.