Track Order


At ORORO, we pride ourselves on our speed and focus. We aim to get your items delivered as quickly as possible. Most orders will be processed within 24 to 48 hours - excluding weekends and holidays.

Please note, we have multiple distribution centers around the world, so your orders could be shipped from the United States, Canada, the United Kingdom, Germany or China.

Please refer to the table below for an estimate of shipping costs and delivery times.



(Please allow up to 3 days for processing & handling)

United States


Over $100 Ground Shipping $0 

5-7 Business Days

Apparel under $100 Ground Shipping $10  5-7 Business Days
Battery& Charger under $100 Ground Shipping $5 5-7 Business Days
Non-contiguous States
Apparel Standard Shipping $25 7-10 Business Days
Battery& Charger of Order Value under $200 Standard Shipping $15 7-10 Business Days
Battery& Charger of Order Value over $200 Standard Shipping $5 7-10 Business Days
Outside of the United States All Standard Shipping (Duty included) $25 7-10 Business Days
*Outlet, Pre-Orders & Clearance Items

Shipping services and shipping charge may vary.

Non-US Package

Please note that for orders shipped outside the United States and Canada, our heated apparel and accessories packages will not include a charger with a US plug from Jan 25, 2024. We encourage our overseas friends to use a local charger with the appropriate plug for battery charging. This approach ensures compatibility with your country's electrical standards and offers more convenience for your unique needs.

Tax & Import Duties

Sales tax is not included in the price stated on our website. 

If you order from outside of the United States, we cover any customs and import duties on orders of up to $2,500. If you happen to be asked to pay any customs or import duties, please contact our Customer Service team here with proof of payment and we will refund charges when applicable. In certain cases, orders exceeding US$800 may be subject to customs clearance which may cause a delay in shipping.

Orders placed from outside the United States may be subject to customs and import duties.

*Please contact us if you plan on making an order exceeding $2,500.

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