Shipping, Return & Exchange

Shipping

 

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. It normally takes 1-3 business days for us to process your order and 3-7 business days on the package shipping, please refer to the table below for various shipping times to various destinations.

 

COUNTRY EXPRESS SHIPPING
COST SHIPPING TIME (BUSINESS DAYS)
United States FREE for orders over US$149, otherwise US$9.99 3-7 days
Canada FREE for orders over US$250, otherwise US$24.99 (*customs duty included) 3-7 days
Others FREE for orders over US$149, otherwise US$9.99 3-7 days


Returns & Exchanges

 

Don't love it? Return it. It's that easy.

We will gladly exchange all unwashed and unworn heated apparel in its original condition within 30 days of your order date when accompanied by the original packing.

Contact us for a return label: support@ororowear.com

*Any order placed on ororowear.com starting from November 1, 2018, will have an extended return and/or exchange date of January 5, 2019!

Note: The original shipping fee and insurance are non-refundable.