SureWarm® 6-Zone Dual-Control Dual-Source Heated Jacket | ororo®

I already had a Ororo lightweight jacket that could be used by itself or for layering in spring or fall. But I live in Michigan and attend football games in the elements. I wanted a jacket that could tackle whatever nature had to throw at me! This jacket fits the bill.

I received the jacket and it was amazing and warm like all other Ororo products. Sadly, when I went to zipper it up, the zipper was misaligned and it only zipped up with a significant amount of effort. This was the same day I received the jacket. I called customer service and it hung up on me when I tried to leave a vmail so I emailed and got a response the following day. Then response was asking me to describe my issue, take pictures and prove that the jacket was defective. I did all they asked and then they asked for more as if I was their employee responsible for the defect. I did as they asked (Luke) and they asked for more at which point I told them to pound sand. The product was defective, so why is it my responsibility to take a deeper dive? No apology was ever offered. It was if they were doing me a favor to troubleshoot their 349$ jacket. It was all one rep (Luke) and he has a lot to learn about customer service. I love the company and their products, but their customer service has a LOT to be desired - although it was limited to one person. A great company with great products and poorly trained employees is a shame. Hopefully, he gets a bit more training and when a loyal customer that has spent hundreds if not thousands with them has a concern on a product, their approach is a bit more helpful rather than defiant.

This is my 2nd purchase from ororo. I do enjoy both coats. This jacket I found the controls on the sleeve very odd. I prefer them on the chest like my previous coat. The zipper on my missoula is a bit of a pain. For the cost I'd expect it to be butter smooth. Overall it's been a positive purchase

It fits well works great! I tell everyone about

I work outside on the tarmac for air cargo, so I work in all elements. It has kept me very warm in the snow, rain, and wind. Few gripes, nothing major. The double zipper is a pain sometimes to line up to be able to zip. Second the heated pocket zone, it does not get warm inside the pockets. So don't expect to stick your hands in there and it be warm. You can however still feel the heat in the stomach area so not a total loss. I still love the jacket and still would recommend. It's kept me alot warmer than anything I've had before.

We have really loved the jackets - I have been wearing the puffer liner as daily wear and even took this on an overnight hiking trip this weekend. I am also very impressed with the waterproof ability - we tested them in the rain and snow and they held up great!